Terms & Conditions

Please have a good read through each section, as it will contain important information:

General

• All services including phone consultations, classes and packages are non-refundable or transferable once paid.
• Please do not feed your dog diner if you have an evening class.  This could cause a health issue and inhibit training using food. 
• If you have a morning class, please only feed your pup 25% of their breakfast if they are 12- 18 weeks old and no breakfast if they are over 18 weeks old.  
• For your convenience, all equipment, toys, chews and treats we recommend are available to purchase at all HPDT venues.  Each product is hand selected, please be aware we can only accept cash.
• If over twelve weeks old, please ensure your dog has a well fitted collar, prior to arrival
• By booking any service you give consent for any photos/videos of yourself/dog/guests taken or sent to be used by HPDT.
• Follow up calls are only valid within two weeks of your initial phone consultation if needed.
• IMPORTANT: Please add the HPDT email address to your email contacts to ensure future emails with attachments are less likely to end up in your junk/spam folder.

Packages

• If you are booking the Perfect Puppy Plus package, you will automatically be enrolled on to the next available High School course.  If you should not wish this, please advise in advance, as it will not be possible to move courses after your initial phone consultation.

Group Classes

• Classes are payable in advance and only secured once payment has been processed and confirmed.
• Places are on a first come first serve basis.  Due to limited places, it is your responsibility to attend each course/session, as no refunds will be given for any missed course/class, regardless of injury or illness to the owner or pet.
• Owners are asked to make contact prior to class if you are to miss a session or if your pet has a condition that may be contagious.
• HPDT reserves the right to change class dates/times/locations where necessary.
• The owner agrees to take full responsibility for their pet’s actions.  The owner will keep their pup/dog on the lead at all times, or held by the collar, unless under instruction.
• The owner will clean up after their pet immediately if any accidents should happen while on the premises or surrounding area and dispose of any rubbish in the appropriate place.
• The owner will help to ensure the hall is kept and left clean & tidy.  This includes putting any rubbish in the bin and making sure the floor is kept dry & clean at all times.
• The owner will accept full responsibility for any damage made to the premises and full liability should he/she/guests/pet be injured in any way. The owner accepts full responsibility and liability for their dogs health, safety and wellbeing, including any medical treatment that may follow.
•  Children are welcome on the condition they are quiet, under control and supervised.
• All dog handlers must be aged sixteen or over.

These terms & conditions are in place to ensure quality services for you the customer and HPDT classes run with the highest standard of safety and enjoyment for all who attend, thank you for your help, Heath x